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Product Warranty

PNR Italia products shall be replaced and/or repaired at PNR Italia’s discretion free of charge if they are found to be genuinely non-compliant due to manufacturing or packaging defects or incorrect labelling. The conformity guarantee shall only apply if PNR Italia receives written notice of non-conformity from the customer within 30 days from the date of installation of the product or within one year from the date of shipment. The cost of repair or the cost of replacing the product with an identical or equivalent product shall be the entire responsibility of PNR Italia and the exclusive remedy of the purchaser for any breach of warranty and PNR Italia shall not be liable for any personal injury or loss resulting from product malfunction.

This warranty does not cover problems or damage resulting if our products are improperly stored, assembled, or installed, used for a purpose other than that for which they were intended, tampered with, or used in a manner inconsistent with the instructions for the product such as, but not limited to:

  • Operation at pressures higher than those indicated in the performance table published in the catalogue or product data sheet,
  • operation with or exposure to fluids containing abrasive particles that can cause erosive wear,
  • operation with or exposure to fluids that cause chemical aggression on the nozzle’s material of construction,
  • mechanical damage to the orifices, nipple or nozzle body caused by improper handling or assembly.

In all of the above cases, the customer must accept a reduction in the product’s lifecycle or performance inferior to that declared in the catalogue by PNR Italia. Warranty claims shall be addressed directly to PNR Italia by drawing up a precautionary report or complaint on the conformity defect detected, which must be forwarded by email to: quality@pnr.it.

Return Procedure

  1. PNR Italia verifies and ascertains that the product which is the subject of the claim is actually covered by the established warranty period and communicates this in writing to the customer;
  2. The customer shall apply in writing to PNR Italia for authorisation to return the product;
  3. PNR Italia authorises the customer in writing to return the product, which must be returned by the customer in its original packaging
  4. the product which is the subject of the complaint must be returned in a manner that PNR Italia will communicate to the customer in writing and the transport costs of the returned goods shall be borne entirely by PNR Italia.

PNR Italia may, at its discretion, use new, refurbished or used parts in good working order to repair the product. No salesperson, agent or employee of PNR Italia is authorised to make any modification, extension or addition to this Guarantee.

PNR Italia guarantees the best spray quality and accuracy of flow values, with a tolerance of 10% on the flow rate and ± 5° on the spray angle. Specific cases with smaller tolerances can be considered on a case-by-case basis.

Note

Our products and their performance are subject to continuous review and modification to keep up with the evolution of technology. Consequently, the technical information provided is only indicative and not binding. The contents offered are drawn up with the utmost care/diligence and subject to careful control. However, PNR Italia disclaims any liability, direct or indirect, towards customers for any inaccuracies, errors, omissions, damages (direct, indirect, consequential, punishable and sanctionable) resulting from the above-mentioned contents. This page may include technical inaccuracies or errors and may be periodically modified and/or updated without prior notice. Therefore, if you require more detailed technical information and/or products for special applications that are not included in the catalogs or on our website, please do not hesitate to contact our offices before placing an order.